Lady Manson (ladymanson) wrote,
Lady Manson

never buy a volkswagen!

As usual, I project my strange issues on my unsuspecting f-list.

This is kind of a guy thing, at least in my experience. You know how guys are very...I don't know the word, maybe aggressive when it comes to making sure they don't get screwed over? I'll explain.

As many of you know, I had a serious problem with my Beetle back in January. I bought it brand new and at 60K miles, the transmission died. We went to the dealership and since the car was 150 miles over the warranty, they would do nothing to help us in regards to getting a new $7500 transmission. That's the cost after the labor. Okay, I sort of get that, even though it's a shitty thing to do considering I bought it for nearly $30K and sent two other people over there, both of whom bought brand new cars. Not only that, but my sister in law, who happens to know the service manager had the same thing happen to her Passat and they replaced it after she was out of warranty. They told us since we weren't loyal to them, that they wouldn't help us. By loyal, and I asked, they meant that we didn't get our oil changes done through them. Well, a) oil has NOTHING to do with the transmission falling out and b) changes at the VW dealer cost between $40 and $60. My little sister does it for me at home for free. Sorry, economy's bad. I already got them over $100K in cars bought through mine and referrals.

Well, after talking to the customer service people, the PR group, the CEO in America, the CEO in GERMANY, the state attorney general, the BBB, the news outlets, and my friend who is the prosecutor for the city we live in and where the dealership is located, there is nothing we can do. However, we don't have to pay $7500 for a new transmission. Turns out, they lied to us. The transmission wasn't dead. It was a valve that needs to be replaced. However, the valve is going to cost us roughly $2200. My mom is going to help me pay it off, but I need to come up with the bulk sum, which I can't do right now.

So yesterday, we got the official letter from the dealership that was copied to the attorney general stating that everything my husband and I said was a lie, including them telling us that they could care less if we get it fixed or not because they get paid one way or the other. I wish I had a recorder on me the day they said that because I could prove we were telling the truth, but unfortunately there is nothing we can do on that end.

Anyway, back to the matter at hand, my husband cannot get over this. I was pissed at first, but then I just got to the point where it's like, "You know, we got screwed, but there is nothing we can do about it. That just happens sometimes." Yeah, it does suck, but it's just not worth getting all bent out of shape over anymore. Everyday I wish that VW would announce a recall on Beetle transmissions because if you Google it, you'll see that tons of people who have bought Beetles after 2000, especially automatics, have had the transmissions die around 45K miles to 60K miles. It's bullshit, but it's the way it is. The only thing that bothers me is now, I feel every dealership is this way and that I can trust none of them.

I'm trying to figure out how to just get my husband to drop the subject. It's over. There is NOTHING that is going to happen if there isn't a recall. Hell, I talked to the people in Germany. I went that far. The people at the dealership and the people at the company were just downright cruel. I never even got so much as a 'we're sorry this happened, but we simply cannot help due to the expired warranty.' That's what pisses off my husband so much. If we were told no in a way that was decent, I would have been like, well, that's that. But we were treated so badly - companies should not treat their customers that way.

So I guess I'm asking for advice and at the same time telling everyone, DO NOT BUY A VW!

Oh, also, as of now, the next car I buy will be a Ford. It would be a Caddy if I could afford it cuz I LOVE those damn cars, but I have never had a problem with a Ford. My sister will kill me cuz she is a Chevy girl, but the only Chevys I like are the older ones which I can't maintain right now, and the Camaro and Corvette, which are WAY too spendy. So I'll probably end up with a Fusion, even though I really want a Mustang. If I find a decently priced Mustang, I'll get that.

Tags: blog, cars

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